This course will give your staff practical tips and knowledge to deliver excellent customer service to give your business a great reputation
Thursday 12 March 2020 at 2:00pm– 5:30pm in Fermanagh House, Broadmeadow Place, Enniskillen, BT74 7HR
About this Event
In an increasingly competitive business environment, businesses need to work even harder to retain customers and to win new ones. This interactive programme will enable your staff to understand why their role has such an impact on your customers’ experience as well as learning vital communication skills that will set them up for success, covering content such as creating a positive first impression, answering the telephone, responding to emails and going the extra mile to stand out to your customers. Attendees will also receive a delegate handout and attendance certificate.
There is a maximum of 15 delegates on this course, therefore early registration is advised.
This event is delivered as part of Fermanagh and Omagh District Council’s Enterprise Month which is taking place between 02 – 26 March.To view the full programme
For more information visit www.fermanaghomagh.com.